Terms of Service

Last updated: April 20, 2026

These Terms of Service ("Terms") govern your access to and use of City Creek Commercial Glass’s website, estimate requests, project communications, and commercial glass and glazing services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

1) Who we are & how to contact us

City Creek Commercial Glass
290 Laurel Lane
Chubbuck, Idaho 83202
Email: btobias.ccglass@gmail.com
Phone: 208-241-4549 or 208-242-3414

2) Eligibility & submitted information

You must be at least 18 years old and have authority to request services, estimates, or project communication through our website or contact methods.

If you submit a form, email, plans, specifications, or other project details, you agree that the information you provide is accurate and current. You are responsible for ensuring that the information you submit is complete enough for us to review your project.

3) Estimates, budgets, and scope of work

Estimates, budgets, and preliminary pricing are based on the information available at the time they are prepared and are not a final contract price.

The final scope of work for any project will be defined in a signed proposal, quote acceptance, subcontract, purchase order, or other written agreement approved by both parties.

Any work, materials, coordination, or services not clearly included in the written scope of work are excluded unless later added in writing.

4) Change orders and additional work

Client-requested changes, revised plans, hidden conditions, code-related requirements, field conditions, product substitutions, or other changes may affect pricing and schedule.

Any added or revised work may require a written change order, updated quote, or written approval before the work proceeds.

5) Pricing, deposits, and payment terms

Unless otherwise stated in writing, pricing may not include permit fees, taxes, engineering, testing, specialty equipment, third-party inspections, expedited freight, or other items outside the quoted scope.

A deposit or material payment may be required before ordering products, reserving scheduling, or beginning work.

Invoices are due according to the payment terms listed in the applicable estimate, quote, proposal, or contract.

Late balances may incur interest at the maximum rate allowed by law, along with reasonable collection costs or attorney’s fees where permitted by law.

We may suspend work, delay scheduling, or withhold final deliverables if payments are not made as agreed.

6) Scheduling, lead times, and site readiness

Start dates, completion dates, and material lead times are estimates only. They may change due to weather, manufacturing delays, supply chain issues, permitting, field conditions, coordination with other trades, or other factors outside our control.

You agree to provide reasonable and timely access to the jobsite, plans, decision-makers, and any required information needed for us to perform the work.

Delays caused by lack of site readiness, restricted access, incomplete information, or coordination issues outside our control may result in additional charges or revised schedules.

7) Permits, code requirements, and inspections

We perform our work in accordance with applicable codes and standards for the services included in our scope.

Unless otherwise stated in writing, the customer or general contractor is responsible for permits, plan review approvals, inspection scheduling, utility coordination, architectural or engineering review, and related fees.

Code changes, unforeseen inspector requirements, or conditions discovered after pricing may require a revised price or written change order.

8) Materials, selections, and substitutions

Product selections, finish approvals, and required decisions must be made in time to support ordering and scheduling.

If a specified product becomes unavailable, discontinued, delayed, or impractical, we may recommend an equivalent or comparable substitute.

Glass, hardware, finishes, and related materials may vary slightly based on manufacturer standards, availability, or system requirements, and those variations are not automatically considered defects.

9) Title, risk of loss, and storage

Title to installed materials passes to the customer when the related invoice is paid in full.

Risk of loss for customer-supplied materials remains with the customer unless otherwise agreed in writing.

Storage, re-delivery, restocking, or delay-related costs caused by schedule changes or customer-caused delays may be billed as additional charges.

10) Warranties

We provide a 1-year labor warranty on our work unless a different warranty period is stated in writing.

Manufacturer warranties may also apply to certain products and materials, including examples such as a 10-year warranty on insulated glass and lifetime warranties on some hardware. Manufacturer warranty terms are controlled by the manufacturer, not by us.

Warranty coverage does not apply to misuse, improper maintenance, normal wear, damage caused by others, customer-supplied materials, vandalism, acts of nature, or alterations made after our work is completed.

11) Unforeseen conditions and excluded conditions

Unless specifically included in writing, we do not test for or remediate hazardous materials, structural defects, hidden framing problems, concealed damage, mold, asbestos, lead, or other unknown site conditions.

If unforeseen conditions are discovered, the scope, price, and schedule may need to be adjusted.

12) Safety and jobsite conditions

We will take reasonable steps to maintain a safe and orderly work area for the work we are performing.

The customer, owner, or general contractor is responsible for keeping unauthorized persons away from active work areas and for maintaining site conditions not under our control.

13) Third parties, vendors, and subcontractors

We may work with suppliers, specialty vendors, subcontractors, or partner companies when needed to complete parts of a project.

We are not responsible for work performed directly by third parties hired by the client or general contractor outside of our scope or oversight.

14) Photos, project documentation, and portfolio use

We may photograph or document projects for estimating, coordination, quality control, training, and portfolio purposes.

Unless you notify us in writing otherwise, you grant us permission to use non-identifying project photos or videos for marketing, website, or portfolio use. We will make reasonable efforts not to publish private identifying information without consent.

15) Lien rights

We reserve all rights available under applicable mechanic’s lien, bond, or collection laws for unpaid labor, services, or materials.

16) Cancellations and rescheduling

If a customer cancels a project after approving work, ordering materials, or reserving time on the schedule, the customer may be responsible for work completed to date, non-refundable materials, restocking charges, cancellation costs, and reasonable overhead already committed to the project.

Rescheduling may also affect timing and pricing depending on material status, labor availability, and project conditions.

17) Force majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, labor shortages, transportation failures, manufacturing delays, strikes, acts of government, natural disasters, utility interruptions, or other similar events.

18) Communications, email, and electronic records

By contacting us, submitting a form, or sending project details, you consent to receive communications from us related to your estimate, project, scheduling, or service inquiry.

You agree that electronic communications, emails, approvals, and records may be used in connection with providing our Services.

19) Website use and intellectual property

This website and its contents, including text, images, logos, graphics, and design elements, are owned by us or used with permission and are protected by applicable intellectual property laws.

You may use the website for lawful business or informational purposes only.

You may not:

Copy, republish, or scrape website content without permission
Upload malicious code or attempt to interfere with the website
Use the website for unlawful purposes
Misrepresent yourself or submit false project information

20) User content and submitted materials

If you submit reviews, testimonials, plans, photos, files, comments, or other content, you represent that you have the right to share that material.

You grant us a limited, non-exclusive right to use submitted content as reasonably necessary to review your inquiry, respond to your project, provide Services, and, where appropriate, display reviews or approved materials in connection with our business.

21) Third-party links and tools

Our website may include links to third-party websites or tools, such as maps, social media pages, payment tools, scheduling tools, or contact form services.

We are not responsible for the content, terms, availability, or privacy practices of third-party sites or tools.

22) Disclaimers

Except as expressly stated in writing, our website and Services are provided "as is" and "as available."

To the maximum extent allowed by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Some laws may limit the exclusion of certain warranties, so parts of this section may not apply in every situation.

23) Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business opportunities, loss of data, or project delays caused by factors beyond our direct control.

Our total liability for any claim related to the Services will not exceed the amount paid to us for the specific work giving rise to the claim, to the extent permitted by law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

24) Indemnification

You agree to defend, indemnify, and hold harmless City Creek Commercial Glass and its owners, employees, and representatives from claims, damages, losses, and expenses, including reasonable attorney’s fees, arising from:

Your breach of these Terms
Your misuse of the website or Services
Inaccurate or incomplete project information you provide
Customer-supplied materials, plans, or instructions
Work performed according to your direction that violates applicable law or third-party rights

25) Dispute resolution and venue

Any dispute arising out of or relating to these Terms or the Services will be governed by applicable law and handled in a court of competent jurisdiction located in Idaho, unless otherwise required by law or agreed in writing by the parties.

Each party agrees to bring claims on an individual basis and not as part of a class action, to the extent permitted by law.

This section does not limit our right to enforce lien rights, pursue collections, or seek urgent injunctive relief where appropriate.

26) Governing law

These Terms are governed by the laws of the State of Idaho, without regard to conflict of law principles.

27) Independent contractor status

We perform our Services as an independent contractor unless a separate written agreement states otherwise.

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between the parties.

28) Privacy Policy

Your use of the website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

29) Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the current version.

Your continued use of the website or Services after updated Terms are posted constitutes acceptance of those changes.

30) Notices

Questions or legal notices related to these Terms should be sent to: